Policies & Procedures

What is your cancellation policy?

Proms, weddings, and bus cancellations require a 15-days notice. For all other reservations, cancellations must be made 7 days prior to the date of your trip.

What is your policy on food and drinks in your vehicles?

We allow food and drinks in our vehicles, but we do not provide any food or drink items besides bottled water.

What methods of payment does Premier Limousine accept?

We accept the following payments: American Express, Visa, MasterCard, Discover, Cash, or Check. Please be advised: If you are paying with cash, you must pay in person at our Bridgeport Connecticut office. Please do not mail cash payment.

What are your payment terms?

• Cars and Limos: 25% non-refundable deposit is due on the date your reservation is made.
• Buses: $200.00 non-refundable deposit is required.
• Buses, Weddings, Proms: Remaining balance is due 15 days prior to your reservation date.
• All other events and vehicles: Remaining balance is due 7 days before the reservation date.

General

Are your drivers familiar with local attractions?

All of our chauffeurs go through a rigorous training program which includes familiarizing themselves with popular local attractions, airports and other popular destinations.

Do you provide car seats for infants and toddlers?

When making your reservation, please inform the concierge of your child’s age, and we will provide the proper car seat for that age group.

Do I need to decide my destinations before reserving my trip?

It is best to plan your destinations so the driver can be prepared. If you reserve a vehicle hourly, you can travel wherever you prefer in that time period. Please be advised that if you reserve a vehicle for a specific number of hours, you may not be able to extend the trip if another client has reserved the vehicle immediately after you.

Will the chauffeur help me with my bags?

Yes, the chauffeur will gladly assist you with your luggage.

How do I make a reservation with Avon Limousine Worldwide?

We are open 24/7, 365 days a year. All you need is a credit card and a few minutes to reserve your vehicle by calling 800-358-5843 or online at www.avonlimo.com.

Can you provide ground transportation in other parts of the country in the world?

Yes, we have an international network of partners which allows us to arrange ground transportation for you nearly anywhere in the world.

Vehicles & Amenities

Are we allowed to bring alcoholic beverages in your vehicles?

Yes, provided you meet legal age requirements, you may supply your own alcoholic beverages.

Can we bring a cooler in the vehicle?

If there is adequate room in the vehicle, we can accommodate coolers. Please see individual vehicle descriptions to determine luggage capacity.

What amenities are your vehicles stocked with?

All of our vehicles are stocked with bottled water. Our limousines and party buses are stocked with ice, napkins, champagne glasses, and glasses for mixed drinks.

Are your limousines and party buses equipped with TV’s and iPod hookups?

Most of our leisure vehicles such as limousines and party buses are equipped with iPod connections, as well as TV monitors with DVD players. Please see the individual vehicle descriptions to check the features of a specific vehicle.

Is smoking permitted in any of your vehicles?

All of our vehicles are smoke-free and at no time is smoking permitted in an Avon Limousine Worldwide vehicle.

Can I see the vehicle in person before I reserve it?

Yes, you are welcome to schedule a viewing time at our flagship Bridgeport Connecticut location. Please be advised that we will not hold a specific vehicle for showings, so please call before you visit.

Will you supply champagne and other alcoholic beverages for special events?

Avon Limousine Worldwide does not supply alcoholic beverages for our clients because we do not possess a liquor license. If you would like to provide your own alcoholic beverages, you may bring them to our facility before the trip, and we will stock them in the vehicle.

How will I know if my luggage will fit in the vehicle?

The luggage capacity for each vehicle can be found on the vehicle descriptions page.

Can we bring bags inside of your vehicles?

Small bags can be placed inside the vehicle, and larger bags can be placed in the trunk or in another secure place.

Airport

How will I know where to meet my driver at the airport?

When you make your reservation, you will receive specific instructions on where to meet your driver. You can also view specific instructions for each airport by clicking on “services”, and selecting your airport under “airport transportation”.

If my flight comes in early or late how will the driver know?

We track all flights, and our internal system automatically alerts us when a flight isn’t running on schedule.

Will I be charged if my flight arrives late?

No, you will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time.